At Tessère, customer satisfaction is our first priority. We believe we can work together with our clients to make every purchase a positive experience. We stand behind the quality of our products 100%. Tessère focuses on providing our clients with quality hair extensions, hair care products and the education to properly maintain their natural hair and weaves to achieve the desired results.
Our Tessère Collections are carefully hand inspected before leaving our location. All of our hair care products are handcrafted, enriched with raw natural ingredients carefully chosen to provide optimum style retention and nourishment to the hair. Our products are formulated to promote hair health, strength, and rejuvenation.
IMAGE DISCLAIMER: PHOTOS POSTED ON OUR SITE ARE OF CUSTOMERS THAT HAVE PURCHASED AND INSTALLED OUR HAIR. ENJOY THEIR VARIOUS LOOKS AND STYLES CREATED USING TESSERE’S EXQUISITE BUNDLES!
Payments: Tessère currently accepts Cash, PayPal, Visa, MasterCard, and Discover Card. All payments are safe and secure through PayPal, with no membership requirement. Credit Card is the only way of payment because of its convenience.
ANY ORDER OVER $500.OO USD MAY REQUIRE THE CUSTOMER TO SUBMIT TWO FORMS OF IDENTIFICATION (PHOTO ID AND VALID LICENSE) PER TESSERE’S REQUEST.
Modify or Cancel An Order: Due to Tessère’s hardworking efforts to ensure that you receive the correct order in a timely manner, once an order is submitted, you must submit your change or cancellation within 8 hours of order confirmation. Please email us immediately at orders@shoptessere.com
Shipping and Tracking: Tessère will ship your order within 72 hours of a completed processing. WE ONLY SHIP HAIR ONCE THE PAYMENT HAD BEEN CLEARED BY PAYPAL. Orders are shipped via USPS (United States Postal Service. All orders will receive a tracking number via email from USPS.com and/or Tessère via PayPal within 24 hours of completed processing. This will allow access to tracking and expected delivery information. We offer priority shipping 3-5 Business Days.
WE RECOMMEND ALL PERSONS ORDERING HAVE AN ACTIVE PAYPAL ACCOUNT. ORDERS WILL ONLY BE SENT TO CONFIRMED PAYPAL ADDRESSES, SO WE DO RECOMMEND ALL PERSONS CONFIRM ADDRESSES VIA PAYPAL BEFORE ORDERING. WE ARE NOT RESPONSIBLE FOR FAILURES TO CONFIRM OR UPDATE CURRENT PAYPAL ADDRESSES.
NOTE: WE ONLY SHIP TO BILLING ADDRESSES
WE ONLY SHIP HAIR ONCE THE PAYMENT HAS BEEN CLEARED BY PAYPAL. ORDERS ARE SHIPPED OUT NEXT BUSINESS DAY IF PLACED AFTER 8AM EASTERN STANDARD TIME.
PLEASE ALLOW ADDITIONAL SHIPPING TIME FOR INSTANCES OF INCLEMENT WEATHER.
Exchange/Return Policy: Tessère treasures great customer service and customer satisfaction. If the hair is damaged on our behalf, you may exchange it within 7 calendar days of initial receipt of product. All exchanges will be processed within 72 hours of receipt. We do not accept exchanges on unbundled hair or hair that has been tampered with (washed, uncoiled or unraveled from wave/curl pattern). If a bundle is apparent of use of any kind or has been tampered with, WE WILL NOT EXCHANGE ON ANY BASIS, and we reserve the right to make the decision based on the condition of the returned hair.
THERE ARE NO REFUNDS ON HAIR EXTENSIONS. Shipping cost for exchanges are the responsibility of the customer.
THERE ARE NO EXCHANGES OR RETURNS ON HAIR CARE PRODUCTS except received of the wrong order.
To inquire about a exchange please email orders@shoptessere.com
THERE ARE NO REFUNDS OR EXCHANGES ON WHOLESALE ORDERS.